Many pieces of the dental team fit together like a puzzle to contribute to the practice’s success, but there are many reasons to recognize dental office managers. Office managers are the backbone of the dental practice and have many responsibilities, from coordinating schedules to delivering exceptional patient experiences to marketing.
September is Office Manager Appreciation Month, and here are some ways that partnering with Orthosnap can help ease the workload off your busy office manager:
Excellent Customer Service
According to a study published by Dimensional Research, offering excellent customer service is ranked as the number one factor that impacts their trust with a company. When patients feel heard, they feel valued. By answering their questions promptly (if not instantly), patients can feel more confident in their orthodontic treatment and their dentist’s office.
With 24/7 customer service, Orthosnap-related questions can be directed outside of the office, so that office managers can focus their precious time on daily goals instead of answering orthodontic treatment inquiries.
Content, repeat patients build the bulk of most practices. According to a study published by Harris Interactive, almost 90% of customers have switched to doing business with a competitor after a poor customer experience. Our virtual, organized system helps give office managers more time to foster more attentive, friendly customer experiences, which may lead to higher patient retention and five-star customer ratings online.
Care Coordination Support
Office managers deliberately organize patient care activities so that the entire dental team can support patients more effectively. Care coordination consists of teamwork, monitoring follow-up visits, and so much more. It can be tricky to orchestrate all the different components of care, but an online portal for case tracking can help manage customized plans for each patient.
Employee Education and Retention
Office managers are responsible for coordinating training and managing support staff. If they neglect employee training and development, it puts the entire practice’s future at risk. For companies with strong learning cultures, employee retention rates upsurge up to 50%. Office managers can strengthen the professional learning culture by offering Orthosnap training and product updates to support staff, which can give employees more confidence and knowledge in orthodontic treatment.
Patient Education and Engagement
The healthcare industry has made great strides to be more patient-centric, especially by pushing better patient engagement. Patient education helps patients be more engaged because it empowers patients to take more ownership of their care. Orthosnap offers educational materials for both patients and partners. By issuing informative material, patients can stay active and educated about their treatment.
The United States is a world leader in healthcare advertising expenditures, and this booming industry will continue to grow over time. In 2021, healthcare advertising is expected to increase by 18%. For Orthosnap partners, marking support is included, which translates to higher profit margins for you and less time spent creating marketing materials for dental office managers.
Become an Orthosnap Partner Today
Orthosnap provides everything patients and doctors need for a seamless experience for both parties. Our services include:
- Comprehensive consultations with our representatives
- 24/7 customer service
- Training and product updates
- Online portal for case tracking
- Customed plans with objectives set by the practice
- Marketing support
- Custom packaging
- Educational materials for doctors and patients
Don’t miss out on this incredible opportunity to expand your dental practice. Contact our team today at (516) 506-7606 to learn more.